Overview Dashboard

Total Visitors

142,584

12.5% vs last period

Conversion Rate

3.8%

0.5% improvement

Users with Struggles

4,892

8.2% reduction

Avg. Satisfaction Score

4.6/5

0.3 points

Booking Funnel Conversion

User Sentiment Trend

Critical Issues Detected

8
Issue Severity Affected Users First Detected Status Actions
Rage clicks on payment button Critical 124 users 2 hours ago Investigating
Slow page load on search results High 312 users 5 hours ago In Progress
JavaScript error on mobile checkout Critical 87 users 1 hour ago New

Session Recordings

4:32 Rage Clicks

Booking Abandonment - Payment Error

User #45892 2 hours ago Mobile
Rage Click Error Abandoned
8:15 Slow Load

Long Search Journey - Price Comparison

User #45891 3 hours ago Desktop
Completed Slow Page
12:48

Successful Booking - Round Trip BNX-DXB

User #45888 5 hours ago Tablet
Converted

Analytics & Deep Insights

Struggle Signals by Type

Page Performance

Key Insight

Users who view flight details for more than 3 minutes are 2.4x more likely to complete booking.

89% confidence

Driver Analysis

Page load time has the strongest correlation with booking abandonment (r = -0.72).

95% confidence

Customer Feedback

AI-Powered Insights

Predictive Analytics

Churn Risk

78 users at high risk of not completing booking

Abandonment Prediction

45% probability of increased abandonment this week

GenAI Summary

Weekly Summary:

This week, the platform detected a significant increase in payment-related issues, primarily affecting mobile users. The main pain points are:

  • Payment gateway timeouts (affecting 124 users)
  • Slow page loads on search results (312 users impacted)
  • Mobile checkout JavaScript errors (87 users)

Recommendation: Prioritize payment gateway optimization and mobile checkout bug fixes to recover estimated $48,500 in lost bookings.

Sentiment Analysis

Positive: 62%
Neutral: 25%
Negative: 13%

Workflows & Automated Alerts

Critical Error Alert

Active

Trigger: JavaScript error detected

Condition: Affects > 50 users

Action: Create ticket & notify dev team

8 alerts triggered today 6 resolved

Negative Feedback Follow-up

Active

Trigger: Feedback score < 2/5

Condition: User completed booking

Action: Send recovery email & create support ticket

12 alerts triggered today 11 resolved

Booking Abandonment Recovery

Paused

Trigger: User abandons at payment

Condition: Session duration > 5 minutes

Action: Send reminder email with discount code

Paused for testing

Recent Alerts

Time Alert Type Description Workflow Status
14:23 Critical Payment gateway timeout Critical Error Alert In Progress
14:15 Warning Slow page load detected Performance Monitor Resolved
13:45 Info Negative feedback received Feedback Follow-up Email Sent

Customer 360 Profile

Customer

Sarah Johnson

Customer ID: #45892

Experience Score 6.8/10
Frequent Flyer Recent Issue

Payment Error - Booking Abandoned

Today, 14:23

User attempted to complete booking but encountered payment gateway timeout. Multiple rage clicks detected on payment button.

Negative Feedback Submitted

Today, 14:25

"Payment page keeps freezing. Very frustrating experience."

Successful Booking Completed

3 days ago

BNX → DXB (Round Trip) - $892.00

Smooth booking experience, no issues detected.

Website Visit

1 week ago

Browsed flight options for 8 minutes, no booking made.

AI-Generated Customer Insights

High Churn Risk: Recent negative experience may lead to competitor switch. Recommend immediate service recovery contact.

Value Prediction: Customer lifetime value estimated at $4,200 based on booking patterns.